法務エリア

Terms and conditions of sale and Gift cards

Last updated: 29/05/2025

1. Scope of application

1.1 These general terms and conditions of online sale (“General Terms and Conditions”) apply to all sales contracts entered into between “DROP Srl” (with registered office at Via Sandro Pertini no. 1, Montegranaro (FM), 63812, with tax code and VAT number 01383870431, hereinafter “DROP” or the “Seller”), which sells, on behalf of "AEFFE Spa” (with registered office in San Giovanni in Marignano (RN), via delle Querce no. 51, 47842, with tax code and VAT number 01928480407, hereinafter “AEFFE” or the “Manufacturer/Supplier”), the products under the brand “MOSCHINO” on sale on the online store at “www.moschino.com” (the “Website”), and the customer, who is understood, pursuant to Art. 3 of Legislative Decree no. 206/2005 (“Italian Consumer Code”), to be a consumer, i.e. a physical person acting other than in connection with his trade, business, craft or profession (the “Customer”), on the basis of orders placed electronically on the Website. DROP therefore reserves the right to refuse to process any orders placed by any persons other than the Customer.

1.2 By accepting these General Terms and Conditions in purchasing a product on the Website, the Customer acknowledges that they have carefully read its contents and declares that they undertake to comply with its provisions. The Customer will not be able to purchase products via the Website if they do not accept these General Terms and Conditions.

1.3 The General Terms and Conditions apply regardless of the Customer’s nationality, as long as the products are delivered to one of the countries in which the online sales service is active: these countries are listed on the Website’s homepage under the “Language and Country” section.

2. Changes to the general terms and conditions

2.1 DROP reserves the right to implement changes to these General Terms and Conditions where such changes are necessary to ensure compliance with legal provisions, for technical reasons, to align them with the sales models adopted by DROP or to better protect the parties’ rights. The most recent version of the General Terms and Conditions will be regularly published on the Website. In any case, for each purchase, the version of the General Terms and Conditions in force when the related order was placed shall apply.

3. Creating an account

3.1 To purchase the products displayed on the Website, the Customer must (i) sign into the Website using the personal login details they received when they created an account in their name on the Website, or (ii) create a new account on the Website, or (iii) purchase the products as a “guest” user, in which case they do not need to sign in.

3.2 To create a new account on the Website, the Customer must (i) correctly fill out the fields on the registration form, inserting all the information requested (for example, but not limited to: name, surname, email address, username and password), (ii) confirm that they have read the privacy policy displayed on the Website and provide any other consent required and (iii) confirm their registration.

3.3 When creating an account on the Website, the Customer must choose a username and password, following the criteria for password creation indicated on the Website. The Customer acknowledges and accepts that the login details they use to sign into the Website are personal and must not be communicated or transferred to third parties. The Customer shall keep their password secret and shall immediately inform DROP in the event of the unauthorised use of their account or of the loss or theft of their login details by sending a written notice containing a detailed explanation of the events to DROP at the address stipulated in Art. 16, along with a copy of their ID. Once DROP has received this notice from the Customer, DROP shall freeze the Customer’s login details and shall provide the Customer with new ones. DROP shall not be held responsible for any loss or damage arising from the Customer’s failure to keep their password safe or failure to communicate the unauthorised use, loss or theft of their password to DROP. The Customer shall be wholly liable to DROP for any loss and/or damage incurred as a result of the unauthorised use of their account.

3.4 Creating an account on the Website is free of charge, without prejudice to the fact that (i) the Customer is responsible for the cost of connecting to the internet network used to access the Website, in line with the prices, terms and conditions applied by their operator and (ii) purchasing a product on the Website implies the Customer’s obligation to pay DROP the corresponding amount owed for such product.

3.5. Once they have created an account on the Website, the Customer will receive an email at the address indicated during the account creation process.

3.6. The Customer may delete their account at any time by sending an email to DROP via the email address indicated in Art. 16 below. Upon receipt of this email, all contractual relationships between the Customer and DROP, excluding any orders placed before the account deletion request was sent, shall be terminated and the Customer’s username and password shall be deleted.

4. Logging in as a guest

4.1 The Customer may also purchase products on the Website as a guest without having to create an account on the Website. In this case, the Customer must (i) correctly fill out the appropriate fields on the form displayed on the Website, inserting all information requested (for example, but not limited to: name, surname, billing address, delivery address and email address), (ii) confirm that they have read the privacy policy on the Website and (iii) accept these General Terms and Conditions.

4.2 Once they have filled out the form, the Customer will be able to choose a payment method from those indicated in Art. 8.1. and electronically place their order with DROP.

5. Conclusion of the purchase contract

5.1 The Customer must select the products they want to purchase and add them to their basket, without prejudice to the possibility of modifying or deleting the content of their basket at any point before placing the order.

5.2 Placing an order via the Website constitutes a binding offer to purchase the selected products, and, therefore, to enter into a purchase contract, which shall be governed exclusively by these General Terms and Conditions (“Contract”).

5.3 Before confirming their order, the Customer must check the order summary to ensure that all the information provided is correct. Any errors in the information provided may be corrected using the dedicated editing functions available on the Website. After the order has been placed, no corrections can be made.

5.4 Once the order has been placed, DROP shall send the Customer an email confirming receipt of the order, containing the order number and details of the order (“Confirmation of Receipt”).

5.5. The Customer must keep the order number contained in the Confirmation of Receipt for any future communication with DROP.

5.6. The Confirmation of Receipt does not in itself mean that the order has been accepted. The Customer’s offer to enter into a Contract shall only be deemed accepted once the order has been processed and the related invoice has been issued, until which point DROP may reject the order. If the order is not accepted, DROP shall promptly communicate this to the Customer and any sums already paid shall be refunded pursuant to Art. 8.8.

6. Product selection

6.1 The Customer may only purchase products that are displayed in the catalogue published on the Website and available when the order is placed by the Customer. The catalogue may be periodically updated, and so DROP cannot guarantee that a given product will always be available, nor can it guarantee the availability of all sizes/versions of each product/colour present in the catalogue.

6.2 Each product is accompanied by a description of its main characteristics. The colours in the product images used alongside the descriptions may not be an exact reproduction of the actual products, as a result of the settings on the IT systems or devices used by the Customer to view the Website. The published images must therefore be considered as indicative only, within the normal tolerance limits.

6.3 The products displayed on the Website are available while stocks last. Where, although selectable, the selected product is not actually available, DROP shall inform the Customer promptly via email and refund them for any sums already paid, pursuant to Art. 8.8.

7. Product prices

7.1 The sales prices indicated on the Website are inclusive of VAT, if applicable in the shipping destination country.

7.2 The sales prices applicable to the Customer are those that are published online when the order is placed. These prices may be subject to variation without warning. It is up to the Customer to check the final price before placing the order.

7.3 In the event that there is a recognisable error in the price of a product or in the calculation of the taxes payable, DROP will refuse the order and will contact the Customer so that they can submit the correct purchase order.

7.4 DROP reserves the right to apply different prices depending on the shipping destination country.

7.5. All product prices displayed on the Website exclude shipping costs, which, if applicable, will be communicated during the purchase process before the order is placed.

8. Payments; billing; refunds

8.1 The Customer can choose from the following payment methods:

Credit card (Visa, Mastercard, American Express, Maestro);
PayPal;
Klarna;
Scalapay;
Gpay;
Apple Pay;
Alipay;
WeChat Pay.

8.2 The payment system only accepts cards of the Visa, Mastercard, American Express and Maestro circuits (Visa Electron cards not enabled for online payments are not accepted).

8.3 For payments made via PayPal, the Customer will be redirected to a page on the PayPal website where, once they have entered their email address and password, they will be able to make the payment. Payments can only be made via verified Paypal accounts. The Customer must therefore connect to the Paypal website. To use Google Pay, the Customer must use Google Chrome, sign into their own Google account and have at least one card in their Wallet. To use Apply Pay, the customer must use Safari, log into their own iCloud account using their Apple ID and have at least one card in their Wallet.

8.4 All card details are managed directly by banks (Payment Service Provider) specialised in the management of online payments, and all PayPal details are managed directly by PayPal. The details are encrypted through the latest encryption systems, which prevent them from being used by third parties, and are not shared with DROP but are sent directly to the bank or to Paypal.

8.5 If the payment is made via credit card or PayPal, the transaction must be authorised when the purchase order is placed. If the payment is not authorised by the relevant operator, DROP will not accept the order.

8.6 To use Klarna or Scalapay, during checkout the Customer’s personal details are transmitted in the form of an order contact and order details to Klarna or Scalapay, so that Klarna or Scalapay can assess whether the Customer is eligible for their payment methods and adapt such payment methods to the Customer’s requirements. The Customer’s personal details are processed directly by Klarna or Scalapay in line with their respective Privacy Policies.

8.7 DROP reserves the right to request additional information from the Customer (for example, telephone number) or a copy of a document proving their ownership of the credit card, purely for the purpose of carrying out the necessary credit card payment checks and further protecting and safeguarding the Customer. If the requested documentation is not provided, DROP reserves the right to refuse the order.

8.8 If the order is cancelled or if it is not accepted, DROP shall reimburse the Customer, as soon as possible, for all sums already paid. The sums paid by the Customer to DROP shall be refunded via the same payment method as used by the Customer to place the order. Refunds shall be processed in line with the time frames and methods provided for by the manager of the relevant operator. Where the recipient of the order indicated in the order proposal is not the same as the person who made the payment for the sums due, the refunded sums, in the event that the order is cancelled or if it is not accepted or if the Customer’s right of withdrawal is exercised, shall in any case be paid to whoever made the payment.

8.9 For online sales, pursuant to Art. 22 of Presidential Decree no. 633 of 26/10/1972 and Art. 2(oo) of Presidential Decree no. 696 of 21 December 1996 (as confirmed by Resolution no. 274/E of 5 November 2009), the seller is not required to issue an invoice (or a receipt or tax receipt) to the consumer buyer (i.e. without a VAT number). Nevertheless, the Customer may ask DROP to issue a tax invoice if they would like one during the purchase process. In this case, DROP will send the requested invoice to the email address provided by the Customer when they created their account or on the order form. For the purpose of issuing the invoice, the details provided by the Customer when placing the order shall have precedence. Once the invoice has been issued, the details stated on it cannot be changed. The Customer is therefore encouraged to check closely the details they have entered before placing the order. Invoices may only be requested at the time of purchase; they cannot be issued at a later date. If the Customer does not request an invoice, DROP shall however send a purchase receipt, which has no validity for tax purposes, but is useful purely for assistance and guarantee purposes, to the email address or physical address indicated by the Customer when they created their account or on the order form.

9. Shipping and delivery

9.1 The products purchased on the Website shall be delivered to the delivery address indicated by the Customer when creating their account or purchasing the product. The products will be shipped using approved carriers to the delivery address indicated on the order form. The carriers may be unable to deliver to particularly remote areas. In these cases, DROP is responsible for informing the Customer that their order cannot be accepted.

9.2 Once the products have been handed over to the carrier, the Customer shall receive a confirmation email from DROP containing a tracking number, which the Customer can use to monitor the shipment in real time (“Shipping Confirmation”). The shipment date is the date on which the products are handed over to the carrier assigned to the related shipment.

9.3 Delivery times and costs vary depending on the country of destination. In any case, all delivery times are indicative and not binding for DROP, without prejudice to the provisions of Art. 10. All shipping costs are borne by the Customer: the Customer shall be informed of these costs during the purchase process before the order is placed, without prejudice to the following provisions. AEFFE reserves the right to modify the application of the shipping costs as outlined above, for example to provide free shipping only for orders over a certain limit and/or only for certain shipping countries and/or only for certain days/periods of the year, clearly stating such modification on the Website and communicating this information to the Customer during the purchase process before they place their order. For shipments to non-EU countries, all products are sold DDP (Delivery Duty Paid), which means that any customs charges or local charges will be borne by AEFFE and the Customer will not be charged for anything other than the final order amount.

9.4 Once the products have been delivered, the Customer is responsible for checking that: (i) the number of packages matches the number on the transport document and (ii) the packaging is intact and shows no sign of damage, tampering or alteration. Where this check is not concluded positively, the Customer must immediately inform the carrier, either rejecting the delivery or accepting it but with a written reservation on the transport document. Failing this, once the carrier document has been signed, the Customer will not be able to raise any disputes on the condition of the outer packaging of the delivered goods. Additionally, the Customer must inform DROP of what has happened by contacting Customer Services as outlined in Art. 16 within 8 (eight) days of receiving the order, indicating any problems relating to the physical integrity of the goods received or any incorrect/missing items. In all cases, this is without prejudice to the Customer’s right to the legal guarantee of conformity stipulated in Art. 13 and the right to withdrawal stipulated in Art. 14.

10. Late delivery

10.1 Where a Contract has been entered into and the products ordered by the Customer have not been delivered within the time limit communicated, the delivery time shall be deemed to be extended up to a maximum of 30 (thirty) days from the date on which the Contract was concluded.

10.2 In compliance with Art. 61 of the Italian Consumer Code, if DROP does not deliver the products within the time frame stipulated in Art. 10.1, the Customer may:

withdraw from the Contract according to the arrangements of Art. 14.2 and obtain a refund as outlined in Art. 14.4;
or ask DROP to deliver the goods within an additional time frame appropriate to the circumstances. If the new time limit expires and the order has still not been delivered, the Customer is entitled to terminate the Contract, without prejudice to their right to a refund for all sums paid under the Contract and to compensation for damages caused.

11. Product collections

11.1 If the products cannot be delivered because the Customer is not at home or for any other reason (incorrect address, address does not exist, etc.), either another delivery attempt will be made or the carrier will keep the order at its warehouse until it is collected by the Customer, who will be informed of this by way of an attempted delivery note. If the order is not collected within the time limit indicated on the attempted delivery note, it will be returned to DROP. In this case, the Contract shall be considered automatically terminated pursuant to Art. 1456 of the Italian Civil Code. The Customer will be informed of this via email and the related order will be cancelled. Within a maximum of 15 (fifteen) days, DROP will refund the Customer for the cost of the products, less the fees incurred for the failed delivery attempt and for returning the products, and any other fees incurred due to failed delivery of the order owing to the Customer’s absence or failure to fulfil their obligation to take receipt of the delivery.

11.2 Following the email communication mentioned in Art. 11.1, if the Customer wants to request the delivery of the previously ordered products, they will need to place a new order, without prejudice to DROP’s right to refuse such order.

12. Customer representations and warranties

12.1 The Customer represents and warrants: that they can legitimately accept these General Terms and Conditions; that they are over the age of 18; that their personal details and other information communicated to DROP when creating an account on the Website or when purchasing a product are true, correct and up to date; that they will use the Website in compliance with all applicable laws and regulations, refraining from any direct and/or indirect use that is in breach of the law or these General Terms and Conditions, or is detrimental to third party rights. DROP reserves the right to check the information provided at any point and using any means available to it, including asking the Customer for appropriate supporting documentation and, in the event of a breach, to shut down or suspend the Customer’s account.

12.2 The Customer shall undertake to indemnify and hold DROP harmless against all liability, actions, costs, fees and claims that may arise as a result of the Customer breaching the representations and warranties outlined in Art. 12.1, without prejudice in any case to DROP’s right to terminate the Contract with immediate effect pursuant to Art. 1456 of the Italian Civil Code.

13. Guarantee of legal conformity

13.1 The products sold to the Customer through the Website are covered, on the part of the Manufacturer/Supplier, by the guarantee of legal conformity stipulated in Arts. 128 et seq. of the Italian Consumer Code (“Legal Guarantee”). To benefit from the guarantee, the Customer must keep and present the invoice (or the purchase receipt or packing slip) they receive when the products are delivered.

13.2 The Legal Guarantee covers any defects that exist at the time of delivery, as long as the defects are reported within 2 (two) years of the products being delivered. The Customer must report the defect by contacting Customer Services using the modalities indicated in Art. 16, providing an accurate and comprehensive description of the reported faults or defects. In this case, Customer Services must respond to the Customer, providing them with instructions on how to send back the defective product.

13.3 The Customer may ask, at their discretion, for the product to be repaired or replaced at no extra cost, unless the option chosen is objectively impossible or excessively costly compared to the other option, factoring in all the circumstances and, in particular, those listed in Art. 135-bis, paragraph 2 of the Italian Consumer Code.

13.4 The Manufacturer/Supplier may refuse to make the goods compliant by way of a repair or replacement if repairing or replacing them is impossible or if the costs that the Manufacturer/Supplier would have to incur are disproportionate, factoring in all the circumstances, including those mentioned in Art. 135-bis, paragraph 2(a) and (b) of the Italian Consumer Code.

13.5 The Customer may, at their discretion, ask for an appropriate reduction in the price or for the Contract to be terminated where any of the following situations arise: (i) the Manufacturer/Supplier does not repair or replace the goods, or does not repair or replace the goods, where possible, pursuant to Art. 135-ter, paragraphs 1, 2 and 3 of the Italian Consumer Code, or refuses to make the goods compliant pursuant to Art. 13.4 above; (ii) if the product is still defective despite the Manufacturer/Supplier’s attempt to restore conformity; (iii) if the defect is so serious that it justifies an immediate price reduction or termination of the sales contract; (iv) if the Manufacturer/Supplier states or it is clear from the circumstances that it will not be restoring conformity of the goods within a reasonable period or without causing the Customer notable inconvenience. This is without prejudice to the fact that the Customer does not have the right to terminate the contract if the defect is only minor.

13.6 If, once the product has been returned, it is clear that the alleged defect does indeed exist, all fees incurred in transporting, repairing and replacing the product shall be borne by the Manufacturer/Supplier. If, on the other hand, the alleged defect does not exist or the prerequisites for enforcing the Legal Guarantee have not been met, the Legal Guarantee shall not apply and all transport fees and other costs incurred in checking if the defect exists shall be borne by the Customer, who shall be informed thereof.

13.7 The Customer acknowledges and accepts that any defects or damage that occur after the goods have been delivered are not covered by the Legal Guarantee, for example, those caused by misuse of the product by the Customer or a third party.

14. Right of withdrawal

14.1 Pursuant to Arts. 52 et seq. of Legislative Decree no. 206/2005, as subsequently amended, the Customer has the right to withdraw from the contract without giving any reason within 14 (fourteen) days of the products being delivered, or from the day on which the Customer or a third party appointed by them acquires physical possession of the products. If the Customer has purchased in a single order several products that were delivered on different dates, the withdrawal period shall expire after 14 (fourteen) days from the date of delivery of the last product. Withdrawal is not allowed for the types of goods for which this is expressly excluded pursuant to Art. 59 of Legislative Decree no. 206/2005, as amended (for example, bespoke or customised goods). An exception is made for those customised products for which the right of withdrawal is in any case expressly recognized to the Customer, as from time to time indicated in the product sheet, as an exception to Art. 59 of Legislative Decree no. 206/2005. It should be noted that, for the return of products for which lettering customisation has been requested, all letters must be returned in their original packaging, whether from the MOSCHINO kit or the customised kit).

14.2 In order to exercise the right of withdrawal, the Customer, in accordance with Art. 54 of the Consumer Code, may use, at its discretion, one of the following methods (except for returns concerning cosmetic products or perfumes, as better specified below in point 3):

fill out the online returns form, which can be found on the Website in the “Customer Service” section under “Returns form”;
for registered users, complete the online returns request by logging into their account, going to “My orders”, clicking on “Create return” for the corresponding order number, and following the instructions displayed until the return has been successfully registered;
transmit to the Seller at the following contact: ccare@cc.moschino.com an explicit statement of intention to withdraw from the contract (it should be noted that this mode is the only one available for a Customer wishing to exercise the right of withdrawal with regard to the purchase of cosmetic products and perfumes).

In the email exercising their right to withdrawal or on the returns form, the Customer must state the order number included in the Confirmation of Receipt mentioned in Art. 5.4.

14.3 Once it has received the Customer’s withdrawal request, DROP will immediately email the Customer a confirmation of receipt and documents containing instructions on how to return the product(s).

14.4 In the event of withdrawal, the Customer will be refunded for all sums paid to DROP during the purchase process, including all delivery fees (if all products purchased are returned), with the exception of additional costs incurred if the Customer chose a more expensive delivery method than the standard delivery offered. The refund will be issued without undue delay, and in any case within no later than 14 (fourteen) days from the date on which DROP was informed of the Customer’s decision to withdraw from the Contract. Refunds will be issued using the same payment method used by the Customer for the initial transaction. The costs of returning the returned products shall be borne by the Customer and, in the event that the Customer makes use of the return collection service made available by the Seller, will be deducted from the amount of the refund due as a result of exercise of the right of withdrawal (for returns involving cosmetic products and perfumes, the Customer must make their own arrangements for shipment, incurring the relevant costs and duties, since the return collection service is not available for these products).
These costs are as follows:

Italy, Republic of San Marino and Vatican: € 15
Europe: € 15
United Kingdom: GBP 30
United States: USD 35
Australia, New Zealand: USD 40
Canada: CAD 40
Switzerland, Liechtenstein: EUR 30
Macao, Hong Kong, Taiwan, Malaysia, Singapore: USD 45
Japan: YEN 6500 • South Korea: USD 35
Israel, Jordan, Lebanon, Morocco, Oman, Qatar, Saudi Arabia, Tunisia, Turkey, United Arab Emirates: USD 50
India, Indonesia, Thailand, Vietnam: USD 40
Argentina, Chile, Colombia, Dominican Republic, Mexico, Peru: USD 40

AEFFE reserves the right to modify the application of return costs, for example making it free for partial returns and/or above a certain value and/or only for returns originating from certain countries and/or only during certain days/periods of the year, stating such modification on the Website and informing the Customer thereof during the returns process. Customs charges for returns from non-EU countries will be borne by AEFFE (except for returns involving cosmetic products and perfumes for which the Customer must provide for the shipment itself, bearing the relevant costs and customs charges).

14.5 Unless DROP has offered to collect the products subjected to the right of withdrawal exercised by the Customer and if the Customer agrees to make use of the returns service provided by DROP, or in the case of a return involving cosmetic products and perfumes for which the return collection service is not available, the Customer must return or deliver the products to DROP without undue delay and in any case within 14 (fourteen) days from the date on which they informed DROP of their intention to withdraw from the Contract. The term shall be considered to have been complied with if the Customer returns the goods before expiry of the period of 14 (fourteen) days to the following address: AEFFE S.p.A., Via dei Tamerici no. 9 (goods entrance at the back of Via dei Faggi), 47842, San Giovanni in Marignano (RN). In this case, DROP may suspend the refund owed following the exercise of the right of withdrawal until the products have been received or until the Customer provides proof that it has shipped the products, depending on which occurs first.

14.6 The Customer must return the products fully intact, undamaged, with the original labels still attached, and with security tags and hygiene strips still in place, where present, and in their original packaging. In particular, products cannot be returned if they have been worn, used, washed or altered in any way. The return of goods that are incomplete, damaged, used or altered in any way will not be accepted. The goods returned must be packaged appropriately in order to protect the original wrapping from damage, pen marks or labels. If the original order also contained free gifts, these must also be returned. In particular, with regard to cosmetic products and perfumes, it should be noted that such products may be returned only if they are fully intact, in their original sealed packaging. Pursuant to Art. 59 (e) of Legislative Decree no. 206/2005, removal or alteration of the security seals on the packaging will result in the exclusion of the right of withdrawal, as these are products that are not suitable for return due to hygiene reasons if they have been opened after delivery.

14.7 If the right of withdrawal is forfeited due to expiry of the prescribed time limit or if the return cannot be accepted as not complying with the conditions mentioned in Art. 14.6, DROP will inform the Customer thereof via registered letter with acknowledgement of receipt. The product, if already returned, will be kept for the Customer at AEFFE S.p.A., Via dei Tamerici no. 9 (goods entrance at the back of Via dei Faggi), 47842, San Giovanni in Marignano (RN), until the Customer collects it at their own expense. After more than 120 (one hundred and twenty) days have passed from the date of receipt of the registered letter, AEFFE can no longer be held responsible for the safekeeping of the product for which the return has been refused.

15. Personal data protection

15.1 The Data Controller is AEFFE. DROP processes all Customers’ personal data as the data processor, appointed for such purpose pursuant to Art. 28 of EU Regulation 2016/679. The purposes and modalities of the processing are specified in the privacy policy published in the Website footer in the “Privacy Policy” section.

16 Customer Services

16.1 Customer Service, which the Customer can contact for information, to request assistance or to file complaints, can be reached by email at ccare@cc.moschino.com or by phone at +39 02 47924144.

17 Online dispute resolution

17.1 The Customer may use the platform provided by the European Commission to resolve disputes relating to online sales contracts (“ODR Platform”). Via the ODR Platform, the Customer and DROP may resolve disputes relating to orders placed online with the assistance of an impartial body. The ODR Platform can be accessed via the following link: https://ec.europa.eu/consumers/odr/main/?event=main.home.show

18 Applicable law and competent court

18.1 These General Terms and Conditions are governed entirely by Italian law. Excluded are conflict-of-law rules and rules of private international law, as well as the United Nations Convention on Contracts for the International Sale of Goods (CISG), adopted in Vienna on 11 April 1980. Without prejudice to the mandatory provisions of law in force in the State in which the Customer has their habitual residence.

18.2 Disputes arising between the parties relating to the validity, interpretation, execution or termination of these General Terms and Conditions or of any Contract, where the Customer intends to bring proceedings before an ordinary court, shall fall, at the Customer’s discretion, within the exclusive competence of the Court of Fermo or the Court of the country of the consumer’s residence or domicile, if this country is a member state of the EU. The Seller shall submit any disputes that arise in relation to these General Terms and Conditions to the competent Court of the country in which the Customer habitually resides, if it is a member state of the EU. If it is not, the dispute shall be submitted to the Court of Fermo.

General terms and conditions of purchase and use of the Gift Card

Last updated: 29/05/2025

What is a Gift Card

A Gift Card is a gift certificate that can be purchased online by accessing www.moschino.com (hereinafter generically referred to as the "Website") that can be used for personal purchases or to be given as a gift to a third party.

Once the Gift Card purchase process is completed, an email will be sent to the recipient ("Beneficiary") indicated by the Purchaser at the time of purchase, containing the Gift certificate code. The Gift Card will be usable immediately by the Beneficiary for the purchase of only the products sold by accessing the Website, without any need for activation of the Gift Card itself, which will be active from the time the above-mentioned e-mail is sent.

The Gift Card is issued by AEFFE SpA, headquartered in San Giovanni in Marignano (RN), via delle Querce no. 51, Postcode 47842, tax code and VAT no. 01928480407 (hereinafter "Aeffe" or "Manufacturer/Supplier") and is sold on the Website by DROP Srl, headquartered in Montegranaro (FM), 63812, via Sandro Pertini no. 1, tax code and VAT no. 01383870431 (hereinafter "Drop" or "Seller"). Aeffe is also the owner of the Website, as well as the Manufacturer/Supplier of the products being sold on the Website.

Purchase and use of the Gift Card are governed by the General Conditions of Purchase and Use below.

The purchase of products sold by accessing the Website, on the other hand, is governed by the General Terms and Conditions of Sale that can be found in the "General Terms and Conditions of Sale" section of the Website. For matters not otherwise established in these General Conditions of Purchase and Use, full information is provided in the General Terms and Conditions of Sale referred to above.

Arrangements for purchasing a Gift Card

A customer who wishes to purchase a Gift Card (hereafter “Purchaser") must proceed by submitting an appropriate online purchase order to the Seller, selecting the Gift Card product and adding it to the shopping cart. The purchaser can select the value of the Gift Card they wish to purchase. Gift Cards are available in the currencies provided on the Website, for the following values:

EUR: 100, 200, 250, 300, 400, 500;
USD: 110, 220, 280, 330, 440, 550;
CAD: 150, 300, 400, 500, 650, 800;
YEN: 16000, 32000, 40000, 50000, 65000, 80000;
GBP: 90, 170, 220, 270, 350, 450;

The value of the Gift Card is also the purchase price of the Gift Card.

At the time of purchase, in addition to his/her own personal details and those of the recipient of the Gift Card, the Purchaser must also indicate a valid e-mail address for the Recipient to which the Gift Card will be sent. It is up to the Purchaser to check that he/she has entered a valid e-mail address, as in the event of an invalid e-mail address being indicated, no liability may be attributed to the Seller. To place the order, the Customer must proceed by clicking on "Add to Cart" or "Proceed to Checkout”, as appropriate. For the creation of one's own personal account, please see Art. 3 of the General Terms and Conditions of Sale that can be consulted in the appropriate section in the footer of the Website. A Gift Card may be purchased through any of the payment methods provided on the Website. By submitting the order form, the Purchaser confirms that he/she is aware of and has unconditionally accepted the General Terms and Conditions of Sale, as well as the specific General Terms and Conditions governing the use and purchase of a Gift Card, as well as the appropriate Privacy Policy. Before proceeding with placing the order, therefore, the Purchaser will be asked to carefully read the General Terms and Conditions of Sale (a copy of which he/she may print using the print command and/or store for personal use). No discounts and/or promotions of any kind may be applied for the purchase of the Gift Card, including offers and/or promotions on the Website, which in any case are to be considered valid solely for the direct purchase of products sold on the Website. When the purchase is concluded, the Gift Card, with the code associated with the gift certificate, will be sent to the e-mail address of the Beneficiary indicated at the time of purchase.

If the Gift Card is used to make a purchase in a currency other than the Gift Card currency, by default, the value of the Gift Card will be automatically converted using the current market exchange rate.

Right of Withdrawal

The Purchaser, as a consumer pursuant to Legislative Decree No. 206/2005, within the term of 14 (fourteen) days from the purchase of the Gift Card, may exercise the right of withdrawal in the manner better indicated in Art.14 of the General Terms and Conditions of Sale available in the appropriate section in the footer of the Website, except as applicable exclusively to withdrawal from a purchase of products other than the Gift Card. The right of withdrawal in connection with the purchase of a Gift Card can only be exercised if the Gift Card in question has never been used by the Beneficiary. In the event that the right of withdrawal is exercised in connection with the purchase of a Gift Card, once the notice of withdrawal has been received and the non-use of the same has been ascertained, the Seller will refund the amount paid for the purchase as quickly as possible and, in any event, within fourteen (14) days from the date on which the Seller became aware of the withdrawal. Reimbursement will be made with the same payment methods used to purchase the Gift Card. At the time the Seller receives notice of the Purchaser's exercise of the right of withdrawal, and when it is ascertained that the Gift Card has never been used, an e-mail will also be sent to the Gift Card Beneficiary, indicating that, as a result of the Purchaser's exercise of the right of withdrawal, the Gift Card (and the related gift certificate code) is no longer usable.

Right of Withdrawal

Upon completion of the purchase order, the Purchaser will receive an order confirmation e-mail containing the order summary. At the same time, an e-mail will be sent to the Gift Card Recipient - to the e-mail address provided by the Purchaser at the time of purchase - containing the gift certificate code associated with the Gift Card. The Gift Card, once it is sent, is immediately functional and does not require any type of activation. A Beneficiary who wishes to proceed with the purchase through the use of the Gift Card shall proceed by following the purchase procedure as specified in the General Terms and Conditions of Sale that can be consulted in the appropriate section in the footer of the Website and, at the time of payment, shall choose the option "Apply Gift Card" and then enter the gift certificate code associated with the Gift Card. No more than one Gift Card may be used for any single purchase order. If the Gift Card is used to make a purchase in a currency other than the Gift Card currency, by default, the value of the Gift Card will be automatically converted using the current market exchange rate. The Gift Card can be used multiple times until its value is used up, as long as it is used within 15 (fifteen) months from the date it is sent to the Beneficiary. After each expenditure, the value of the Gift Card will be automatically scaled down, until it is entirely used up. It is possible to check the updated Gift Card balance in the settlement email received following each use. If the initial or remaining value of the Gift Card is insufficient to make the desired purchase on the Website, the amount short may be paid with the additional payment methods provided for purchases on the Website,as better specified in the General Terms and Conditions of Sale available in the appropriate section in the footer of the Website. Purchase of Products on the Website through the use of a Gift Card is governed by the provisions of the General Terms and Conditions of Sale available in the appropriate section in the footer of the Website. The Gift Card is intended solely for the personal use of the Beneficiary and may not be sold on to third parties. The Gift Card can be used to purchase only products sold by accessing the Website; it cannot be used to purchase another Gift Card and its value is not redeemable for cash. The Gift Card is a bearer security and is equivalent to cash. Therefore, if a Gift Card is misused, lost, stolen and/or damaged, it cannot be locked and/or replaced and/or refunded. Furthermore, no liability can be attributed to the Seller and/or Aeffe for any misuse and/or fraudulent use of a Gift Card. The risk of loss and title to the Gift Card are transferred to the Purchaser and/or Beneficiary upon electronic transmission of the Gift Card to the email address provided by the Purchaser when purchasing the Gift Card. Gift Cards obtained by fraudulent or illegal means will be considered null and void and, therefore, cannot be used to purchase products offered for sale on the Website.

Terms of duration

The Gift Card is active from the date it is sent to the Beneficiary and is valid for 15 (fifteen) months from said date. After this time, the Gift Card is considered expired and any remaining credit may no longer be used to make purchases on the Website, nor may its conversion to cash be requested.

Return and right of withdrawal for products purchased with a Gift Card

In the event that the Beneficiary exercises the right of withdrawal and returns a product purchased solely by using a Gift Card, the refund of the payment will be made through the issuance by the Seller of a voucher that can be used for subsequent purchases made on the Website, valid for 15 (fifteen) months from the date of its issuance. If the withdrawal and return, on the other hand, concerns an order paid using another means of payment in addition to the Gift Card, the refund will be made, for the value of the Gift Card, by the Seller issuing a voucher as better specified above and, for the amount in excess of the value of the Gift Card, by the same method of payment chosen by the Beneficiary at the time of purchase. In this case, if the withdrawal is partial and the return concerns only some of the products purchased, the refund will be made on a priority basis using the payment method in addition to the Gift Card. With regard to the terms and conditions relating to exercise of the right of withdrawal and the return of products purchased through the use of a Gift Card, reference is made in their entirety to the provisions of Art. 14 of the General Terms and Conditions of Sale that can be consulted in the appropriate section in the footer of the Website.

Legal guarantee of conformity for products purchased with a Gift Card

Products purchased on the Website through the use of a Gift Card are subject to the legal guarantee of conformity provided for in Art. 13 of the General Terms and Conditions of Sale, which can be consulted in the appropriate section in the footer of the Website.

Privacy and Processing of Personal Data

The privacy information on the processing of personal data is contained in the appropriate privacy notice, which can also be found under the "Privacy Policy" section on the Website, also to be considered an integral part of these General Conditions of Purchase and Use.

Communications and Customer Service

Any communication and/or complaint regarding the use of a Gift Card may be forwarded to the Customer Service Department at e-mail address: ccare@cc.moschino.com or by phoning the following number: +39 02 47924144.

In the event of a malfunctioning of a Gift Card, the Purchaser or Beneficiary shall promptly give notice thereof and, in any event, no later than the Gift Card’s expiry date, by contacting Customer Service at the email address or telephone number indicated above.

Applicable Law and Online Dispute Resolution Arising with the Consumer and Jurisdiction

For the applicable law, online resolution of disputes arising with the consumer and competent court, please refer for fuller information in Arts. 17 and 18 of the General Terms and Conditions of Sale that can be consulted in the appropriate section in the footer of the Website.