Kundenservice
Bestellungen und Rücksendungen
Orders before May 29th
Orders and returns after May 29th
To make a return request (except for returns involving cosmetic products or perfumes), please complete the online form available at the following link:
For full information, please see our general terms and conditions of sale.
Return policy
If you have changed your mind, you may return a product within 14 days from the date of delivery of the order or, in the case of an order with multiple products delivered on different dates, from the date of receipt of the last product.
The products you want to return must be intact, undamaged, with the original labels still attached, and with security tags and hygiene strips still in place, if present, and in their original packaging. In particular, products cannot be returned if they have been worn, used, washed or altered in any way. The return of goods that are incomplete, damaged, used or altered in any way will not be accepted. The goods returned must be packaged appropriately in order to protect the original wrapping from damage, pen marks or labels. If the original order also contained free gifts, these must also be returned.
For the handling of cosmetic product or perfume returns, please see the appropriate section on this same page.
If your return does not comply with our return policy, we will not be able to accept it. You will be contacted by our Customer Service Department and, if you have already returned the products to our warehouse, you will have to arrange for them to be taken away at your own expense.
If your return complies with our return policy, a refund will be issued as soon as the returned product arrives at our warehouse and the items have been checked. In that case, we will issue the refund immediately and send you a confirmation email.
For full information, please see our general terms and conditions of sale.
For more information and questions, please feel free to contact us at ccare@cc.moschino.com.
What to do after the return request
Check the inbox you provided when placing your order — you will receive a confirmation email acknowledging receipt of your return request. This email will include the instructions to follow for returning the products you wish to return.
On the first working day following the creation of the return request, UPS will come to the shipping address specified in your order to collect the package. You do not need to have the return label — the courier will attach it to the outside of the package at the time of pickup.
If the return collection service provided by the Supplier is not available, or if you choose not to use it, the return shipment of the products must be arranged at your own expense and responsibility within 14 (fourteen) days from the date you submitted your return request. In such cases, any applicable customs duties will also be your responsibility.
For full details, please refer to our terms and conditions of sale.
For further information or questions, feel free to contact us at ccare@cc.moschino.com.
Shipping costs for products using our collection service
The return shipping costs for products returned using our collection service are the responsibility of the Customer and will be deducted from the refund amount due following the exercise of the right of withdrawal. The applicable costs are as follows:
- Italy, Republic of San Marino and Vatican: € 15
- Europe: € 15
- United Kingdom: GBP 30
- United States: USD 35
- Australia, New Zealand: USD 40
- Canada: CAD 40
- Switzerland, Liechtenstein: EUR 30
- Macao, Hong Kong, Taiwan, Malaysia, Singapore: USD 45
- Japan: YEN 6500
- South Korea: USD 35
- Israel, Jordan, Lebanon, Morocco, Oman, Qatar, Saudi Arabia, Tunisia, Turkey, United Arab Emirates: USD 50
- India, Indonesia, Thailand, Vietnam: USD 40
- Argentina, Chile, Colombia, Dominican Republic, Mexico, Peru: USD 40
The Supplier reserves the right to modify the application of return costs, for example making it free for partial returns and/or above a certain value and/or only for returns originating from certain countries and/or only during certain days/periods of the year, stating such modification on the Website and informing the Customer thereof during the returns process.
Customs duties for returns from non-EU countries will be covered by the Supplier only if the Customer uses the return collection service provided by the Supplier, when available. Therefore, customs duties — as well as return shipping costs — will be borne by the Customer for returns where the collection service is not available, and for returns where the Customer has chosen, at their own discretion, not to use the collection service provided by the Supplier.
For full details, please refer to our terms and conditions of sale.
For further information or questions, feel free to contact us at ccare@cc.moschino.com.
If you want to return cosmetic products or perfumes, please contact our Customer Service directly at the following email address: ccare@cc.moschino.com.
Return policy
If you have changed your mind, you may return a product within 14 days from the date of delivery of the order or, in the case of an order with multiple products delivered on different dates, from the date of receipt of the last product.
In particular, with regard to cosmetic products and perfumes, it should be noted that such products may be returned only if they are fully intact, in their original sealed packaging. Pursuant to Art. 59 (e) of Legislative Decree no. 206/2005, removal or alteration of the security seals on the packaging will result in the exclusion of the right of withdrawal, as these are products that are not suitable for return due to hygiene reasons if they have been opened after delivery.
For returns involving cosmetic products and perfumes, you will need to make your own arrangements for shipping, incurring the associated costs and any customs charges.
You will also be required to return or deliver the products without undue delay and in any event within 14 (fourteen) days from the day you notified our Customer Service Department of your desire to withdraw from the Contract.
If your return does not comply with our return policy, we will not be able to accept it. You will be contacted by our Customer Service Department and, if you have already returned the products to our warehouse, you will have to arrange for them to be taken away at your own expense.
If your return complies with our return policy, a refund will be issued as soon as the returned product arrives at our warehouse and the items have been checked. In that case, we will issue the refund immediately and send you a confirmation email.
For full information, please see our general terms and conditions of sale.
For more information and questions, please feel free to contact us at ccare@cc.moschino.com ccare@cc.moschino.com.
If you have received a product other than the one you purchased, please fill out the online form available at the following link:
For full information, please see our general terms and conditions of sale.
For more information and questions, please feel free to contact us at ccare@cc.moschino.com.
Damaged, defective or non-conforming products are covered by the legal guarantee of conformity provided by Legislative Decree 206/2005 as stated in the general terms and conditions of sale.
To make a legal guarantee claim, please complete the online form available at the following link:
Please see our general terms and conditions of sale before proceeding.
For more information and questions, please feel free to contact us at ccare@cc.moschino.com.