Returns & refunds - EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
INFORMATION NOTICE ON THE RIGHT OF WITHDRAWAL AND RETURN OF FAULTY OR NON-CONFORMING GOOD
RIGHTS OF WITHDRAWAL
If you are not satisfied with your purchase for any reason, you can return the products within 20 days from receiving the order.
Given the current containment situation of Covid-19, the return period is extended from 15 to 30 days.
Upon receipt of the order, you must anyhow wait 24 hours to allow updating the delivery status inside your personal account. Once updating has been carried out, the return option will be enabled.
If you are already registered to the site, you can select the return option directly from your reserved area. If you are not registered, you can request it by clicking link “Non-registered user" shown below.
If you wish to make a return, follow these simple steps:
1. After 24 hours from receipt of the order, log in to your account: Login. Click on the "My Orders" section and then on "Request a Return". Select the order containing the items you wish to return, specifying the reason and the request. We remind you that, apart fromthe return cases related to the exercise of the right of withdrawal, only products that are received damaged, defective or incorrect can be returned
2. Look at your mailbox, you will receive an email confirming that your return request has been taken over, containing the UPS courier contacts and the return label also contained in the package with which you received your order;
3. Insert the products in the original packaging: the products must be returned in the same condition you received them, that is, in perfect condition, complete with all their elements, unused, with the original packaging and any attached manuals , labels and tags still attached to the product;
4. Apply the pre-printed label you found in the package of your order to the outside of the box containing the products you wish to return, it contains the return number and address of our warehouse.
5. Organize the pick up of the package with the UPS courier, using the contacts sent in the confirmation email to take charge of your return request;
6. Keep the receipt of the shipment;
7. When the package returns to our warehouse, we will check the condition of the goods to ensure that they have been returned intact. At the end of the verification we will refund the value of the goods purchased with the same payment method used for the purchase (credit card, prepaid card, PayPal, etc.) or by bank transfer. Any decrease in the value of the asset will be charged to you and we will refund only the residual value of the Product.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
Please note that, for reasons of hygiene, all sales of underwear and swimwear bottoms are final sales and not eligible for returns. For safety reasons perfumes cannot be returned.
LEGAL WARRANTY OF CONFORMITY - RETURNING DAMAGED, FAULTY OR WRONG ITEMS
In case of defects and/or non-conformities, you shall be entitled to have the conformity of the product reinstated with repair or replacement of the same, or alternate remedies in the cases expressly foreseen by art. 130 of Legislative Decree no. 206/2005.
If you have received a damaged, non-compliant, faulty or wrong product, you can claim repair or replacement or refund of the article within 2 (two) months from discovering the fault.
Pursuant to European Directive 44/99/EC and art. 128 and subsequent ones of Italian Legislative Decree no. 206/2005 (Consumer’s Code), the products that you have purchased are covered by legal warranty, which covers conformity defects of the products up to 24 (twenty four) months from delivery.
To request a refund, follow the instructions set out in the previous paragraph – “Return request” – indicating as specific reason “Damaged, non-compliant or wrong product” and enclosing one or more images of the item in object, clearly showing the defect.
At end of the procedure, you will receive a confirmation email containing the courier's contact information and all shipping instructions. The authorization to return the products shall, under no circumstances, infer acknowledgement of the defect or non-conformity; this aspect will be assessed once the products have been returned.
We reserve the right to reimburse the faulty item only after carrying out suitable quality checks, to verify the actual non-conformity of the returned product.
If the product is found defective, we will issue the refund with the same payment method used for purchase (credit card, pre-paid card, PayPal, etc.) or through bank transfer.