FAQ

PRODUCTS AND GUIDE TO SIZES

What is the composition of the garment?
How can I wash it?
How do I choose the size for me?

PURCHASE ONLINE

How can I place an order?
What is that and how does a pre-order work?
What are they and how does the promotional code work?
I have a promotional code, how can I use it?

MY ACCOUNT

How do I register?
Do I need to be registered to buy on the Moschino Online Store?
I have forgotten my password – what can I do?
How can I change my account info?
How can I delete my account?

NEWSLETTER

How can I sign up for the newsletter?
How can I cancel my newsletter subscription?

ORDERS AND SHIPMENTS

How can I verify that my order is confirmed?
How can I check the status of my order?
Can I cancel or change the order (add or delete items)?
Delivery Time
What to do if the parcel has been delivered to a UPS Access Point?
Can I choose delivery day and/or time?
What are the shipping costs?
How can I track the shipment of my order?
More than 24 hours have elapsed and I have not received the order confirmation email; what should I do?
What are the available payment methods?
Is payment secure?
What is the security code?
In case of garment defects, who should I contact for assistance?
What does the warranty provide for and how long is it?

RETURNS AND REFUNDS

How can I make a return?
How can I replace my purchase?
Is it possible to deliver a return to a physical point of sale?
I filled out the return form but I have changed my mind and have decided to keep the order. What do I need to do?
How much time is needed to receive a refund?
How will I be reimbursed?
Can I receive a refund on a card other than the one used for the order?