FAQ

PRODUCTS AND GUIDE TO SIZES

What is the composition of the garment?
How can I wash it?
How do I choose the size for me?

PURCHASE ONLINE

How can I place an order?
What are they and how does the promotional code work?
I have a promotional code, how can I use it?

MY ACCOUNT

How do I register?
Do I need to be registered to buy on the Moschino Online Store?
I have forgotten my password – what can I do?
How can I change my account info?
How can I delete my account?

NEWSLETTER

How can I sign up for the newsletter?
How can I cancel my newsletter subscription?

ORDERS AND SHIPMENTS

How can I verify that my order is confirmed?
How can I check the status of my order?
Can I cancel or change the order (add or delete items)?
Delivery Time
What to do if the parcel has been delivered to a UPS Access Point?
Can I choose delivery day and/or time?
What are the shipping costs?
How can I track the shipment of my order?
More than 24 hours have elapsed and I have not received the order confirmation email; what should I do?
What are the available payment methods?
Is payment secure?
What is the security code?
In case of garment defects, who should I contact for assistance?
What does the warranty provide for and how long is it?

RETURNS AND REFUNDS

How can I make a return?
How can I replace my purchase?
Is it possible to deliver a return to a physical point of sale?
I filled out the return form but I have changed my mind and have decided to keep the order. What do I need to do?
How much time is needed to receive a refund?
How will I be reimbursed?
Can I receive a refund on a card other than the one used for the order?

IMPORTANT INFORMATION - COVID-19

Is it safe to buy on your website?
How long will my order take to arrive?
Does your UPS courier continue to ship normally?
Which address can my order be shipped to?
How long will the pick-up take after making a return?
Is Customer Service still available?