Faq

Each product sheet contains a brief description of the composition of the garment.

To ensure that the items you buy last a long time and retain their beauty, always see the label on your garment and contact us for more details.

To help you choose your size correctly, refer to the Product Sheet of the item you want: you will see the size on the product label and the conversion to the size in use in your country.

You can also consult our Size Tables to identify the best size for you, these values refer to the measurements of your body and not the size of the product, as the latter may vary depending on the fit of the garment and materials.

We recommend you to pay particular attention to the fit specified in the product sheet (e.g. oversize, skinny, regular fit) and the sizes corresponding to those of your body to select the Moschino size that best suits you, which can sometimes vary from that of other brands.

Creating an account is easy and free!
You can click this link, enter the required information and choose a password.
Registered users can save their favourite products to the wishlist and access all order and returns information.

You do not need to be registered to purchase but you will not be able to view orders placed in your private area.

To recover your password just log in to the following link and enter the email address you have used to register.
You will receive a message that will allow you to save a new password linked to your My Account.

To change your details, please log in to your My Account by entering your email address and password.
By clicking on "Edit" you can update your data.

Sorry that you want to leave us! Remember that your My Account is free and allows you to shop with ease and take advantage of exclusive offers and discounts.
If you still want to deactivate your My Account, please contact our Customer Service confirming your personal data and the email address you have used to register. Once we receive this information, we will deactivate your My Account and send you a confirmation email.
If you change your mind in the future, you will simply need to contact our Customer Service and provide your details again and we can reactivate your My Account. Alternatively, you can re-register using a different email address.

You can sign up from the Home Page, by entering your email address, or directly at the time of registration to My Account.

If you no longer wish to receive our newsletter, click on the link to unsubscribe at the bottom of our emails.
It may take up to 7 days for this change to become effective.
If you change your mind in the future, you can re-register by simply following the instructions above.

If the order has been placed correctly and is confirmed, you will automatically be redirected to the confirmation page where you will find your order number. You will also receive an email with all the details.

If you are a registered user, log in to your My Account reserved area to view the status of your order in the My Orders section.
If you are not registered, you will still receive an email when your order is processed from our warehouse with a link to track your shipment.

Once you have completed your order, you cannot change or cancel it.
You will have to wait for the delivery and proceed with any return and / or repurchase.
To exercise your right of withdrawal, please refer to the instructions on our Returns & Refunds.

Standard delivery takes place on average within 3 working days from the shipment of the order in Italy*, within 5 working days in Europe and within 8 working days for all other destinations in the world (10 days for Russia**).
If the Express service is available, delivery will be made within 1-5 working days from the shipment of the order to all destinations.

All orders are processed automatically, so it is not possible to change the shipping and delivery times.
Carriers do not deliver on Saturdays, Sundays or public holidays; delivery times may be delayed during public holidays in Italy. For delivery to non-EU countries, customs clearance procedures may cause delays beyond our original delivery estimates.

The courier will make a delivery attempt and, in case of non-receipt, will deliver the parcel to the nearest UPS Point.

For orders placed by credit card or PayPal, an administrative check may be required with order handling times of up to 48 business hours.

*=5 days for islands, Calabria and areas that are difficult to be reached
**=excluding goods held for customs purposes

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We are committed to meeting delivery times, but during the most demanding periods (including sales) delivery times may vary slightly. In addition, occasional technical updates to our operating system, or force majeure (such as particularly unfavourable weather conditions), may make certain delivery services temporarily unavailable or affect the time limit within which you place an order and the expected delivery times. Nevertheless, we want to reassure you that we will always commit to minimize these changes.

UPS delivers during office hours from Monday to Friday, excluding public holidays. After the first failed delivery attempt, the courier will take your parcel to the nearest UPS Access Point, if available in your area. You will receive an InfoNotice UPS alert with all the information and instructions you need for pickup.
However, if there is no pickup point in your area, the courier will make two more attempts, after which the order will return to our warehouse.

To pick up your order at the UPS Access Point, you will need to produce a valid ID; if you cannot pick up your parcel yourself, you can authorize another person to pick it up. If the parcel will not be picked up within 10 days, it will be returned to our warehouse and we will make the refund.

Alternatively, you can contact the courier to arrange a second delivery attempt, free of charge.

Unfortunately, it is not possible to choose a specific time and day. You can still try to contact the courier directly to agree on a possible delivery date.

You can view the shipping costs at the time of purchase and select either Standard Shipping or Express Shipping, if available.

All orders are sent with a traceable shipping service and, once shipped, we will send you a confirmation email containing the link to track the progress of your parcel.
 After 24 hours from sending the order, you can follow the shipping status by accessing the tracking page.

If you viewed the confirmation message at the time of purchase, we recommend that you also check the spam folder. If you can't find your order confirmation email, please contact our Customer Service.

On Moschino Online Store, you can make the payment by: credit card, debit card or prepaid card belonging to any international circuit, bank transfer, PayPal, iDeal (in Holland), Sofort (in Austria, Belgium, Germany and UK), Wechat and Alipay (in China).

Security is extremely important to us, so we want you to know that your information will be encrypted and secure. On the Moschino Online Store, every purchase is made with maximum security thanks to the use of certified secure servers and the adoption of the most advanced encryption systems (SSL). All transactions are processed by a secure online payment gateway that transfers payment information using the highest security standard, in encrypted form: your credit card details will be totally unreadable to third parties. We also use only secure connections, as shown by the prefix "https" and the lock symbol that appears in the address bar of the browser. To protect your purchases made by credit card, you will be asked to enter the security code CVV2/CVC2/CID for each order.
We also take the risk of fraud seriously: all credit and debit card payments are subject to validation and authorization by your bank and us.
 Our payment department will perform anti-fraud checks before approving the transaction and, for added protection, may contact you for further details before confirming your order.

On Mastercard and Visa cards, the security code is a 3-digit number located on the back of the card near the space reserved for the cardholder's signature. On American Express cards, the security code is located on the front of the card and consists of 4 digits.

We are very sorry if you received a defective product and we want to help you solve the problem as quickly as possible.
For products purchased at Moschino stores or authorized resellers, please contact the point of sale where the purchase was made directly.
For online purchases, contact Customer Service as soon as you discover the defect and provide as many details as possible (order number, which item is defective, which is the defect, etc.).
A member of our Customer Service will find a solution and answer your request as soon as possible.

The warranty covers product defects excluding used or improperly treated products; by law, it lasts 24 months from the date of purchase of the product, as shown on the receipt/invoice.

Sending us a return via our courier service is free and very easy: visit our Returns & Refunds page. You can also choose to send your return via a different courier but, in this case, the costs will be borne by you.

If you would like to change the purchased item to one of a different size or colour, please return it for a refund and place a new order.
To return your purchase, we recommend you to follow the instructions on the Returns & Refunds page

Items purchased from our online store cannot be delivered to physical stores.
Please, visit our Returns & Refunds page for more information.

We are happy that you decided to keep your purchase. Don't worry: you don't have to do anything and you don't need to contact us.

Depending on the shipping method you have used, it may take up to 15 working days (weekends and public holidays excluded) for your return to reach our warehouse. Once received, we will send you an email to confirm your refund.
All refunds will be automatically made to the payment method used to place the order. The amount will be available again in your account in 5-10 working days depending on the processing time of your bank.

All returned items will be refunded to the payment method used for the purchase (credit card, prepaid card, Paypal, etc.) or by bank transfer.
In case of payment by bank transfer, we kindly ask you to provide the bank details on which to make the refund during the return procedure.
When an order (or part of it) is returned, we only refund the price paid for the items and not the shipping costs, duties etc. unless the entire order has defects.

For security reasons, we cannot refund you to a card other than the one used for your purchase.

In line with the recommendations of the WHO, ECDC and national authorities, we are ensuring that hygiene and prevention measures are respected on a daily basis, in order to protect the health and safety of our customers, employees and the communities in which we live and work

We are doing our best to ensure the expected delivery time. However, due to regulations implemented to contain contagion from Covid-19, delivery times may be delayed and the Express delivery service is temporarily suspended.

Thank you for your understanding and we would like to reassure you that we will continue as always to strive to limit changes in delivery times as much as possible.

The restrictions applied to the containment of the Covid-19 do not apply to the movement of goods and UPS, our delivery partner, is continuing to provide the shipping service. Due to local operating conditions, some parcel pick-ups and deliveries may be slightly delayed.

As a result of the government's measures to contain the contagion, most stores will remain closed until further notice and, as a result, shipments to UPS Access Points could be affected too.
We suggest you using your home address as shipping address for your orders.

If you should have any problems with the return, we ask you to try rescheduling it after a few days. If the problem persists, please contact our Customer Service that will do its best to help you.
We inform you that to cope with the situation, we extend the return period from 15 to 30 days.

In such a difficult period, your safety and satisfaction continue to be our priorities.
We are available for any information you may need: see our Contact Us page.