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How can I verify that my order has been confirmed?
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If the order has been placed correctly and is confirmed, you will automatically be redirected to the confirmation page where you will find your order number. You will also receive an email with all the details.
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How can I check the status of my order?
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If you are a registered user, log in to your My Account reserved area to view the status of your order in the My Orders section.
If you are not registered, you will still receive an email when your order is processed from our warehouse with a link to track your shipment.
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Can I cancel or change my order (add or delete items)?
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Once you have completed your order, you cannot change or cancel it.
You will have to wait for the delivery and proceed with any return and / or repurchase.
To exercise your right of withdrawal, please refer to the instructions on our Returns & Refunds.
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Delivery Time
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Standard delivery takes place on average within 3 working days from the shipment of the order in Italy*, within 5 working days in Europe and within 8 working days for all other destinations in the world (10 days for Russia**).
If the Express service is available, delivery will be made within 1-5 working days from the shipment of the order to all destinations.
All orders are processed automatically, so it is not possible to change the shipping and delivery times.
Carriers do not deliver on Saturdays, Sundays or public holidays; delivery times may be delayed during public holidays in Italy. For delivery to non-EU countries, customs clearance procedures may cause delays beyond our original delivery estimates.
The courier will make a delivery attempt and, in case of non-receipt, will deliver the parcel to the nearest UPS Point.
For orders placed by credit card or PayPal, an administrative check may be required with order handling times of up to 48 business hours.
*=5 days for islands, Calabria and areas that are difficult to be reached
**=excluding goods held for customs purposes
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We are committed to meeting delivery times, but during the most demanding periods (including sales) delivery times may vary slightly. In addition, occasional technical updates to our operating system, or force majeure (such as particularly unfavourable weather conditions), may make certain delivery services temporarily unavailable or affect the time limit within which you place an order and the expected delivery times. Nevertheless, we want to reassure you that we will always commit to minimize these changes.
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What do I do if the parcel has been delivered to a UPS Access Point?
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UPS delivers during office hours from Monday to Friday, excluding public holidays. After the first failed delivery attempt, the courier will take your parcel to the nearest UPS Access Point, if available in your area. You will receive an InfoNotice UPS alert with all the information and instructions you need for pickup.
However, if there is no pickup point in your area, the courier will make two more attempts, after which the order will return to our warehouse.
To pick up your order at the UPS Access Point, you will need to produce a valid ID; if you cannot pick up your parcel yourself, you can authorize another person to pick it up. If the parcel will not be picked up within 10 days, it will be returned to our warehouse and we will make the refund.
Alternatively, you can contact the courier to arrange a second delivery attempt, free of charge.
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Can I choose the day and/or time of delivery?
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Unfortunately, it is not possible to choose a specific time and day. You can still try to contact the courier directly to agree on a possible delivery date.
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What are the shipping costs?
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You can view the shipping costs at the time of purchase and select either Standard Shipping or Express Shipping, if available.
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How can I track my order shipment?
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All orders are sent with a traceable shipping service and, once shipped, we will send you a confirmation email containing the link to track the progress of your parcel.
After 24 hours from sending the order, you can follow the shipping status by accessing the tracking page.
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More than 24 hours have passed and I have not received the order confirmation email; what should I do?
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If you viewed the confirmation message at the time of purchase, we recommend that you also check the spam folder. If you can't find your order confirmation email, please contact our Customer Service.
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What are the payment methods available?
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On Moschino Online Store, you can make the payment by: credit card, debit card or prepaid card belonging to any international circuit, bank transfer, PayPal, iDeal (in Holland), Sofort (in Austria, Belgium, Germany and UK), Wechat and Alipay (in China).
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Is payment secure?
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Security is extremely important to us, so we want you to know that your information will be encrypted and secure. On the Moschino Online Store, every purchase is made with maximum security thanks to the use of certified secure servers and the adoption of the most advanced encryption systems (SSL). All transactions are processed by a secure online payment gateway that transfers payment information using the highest security standard, in encrypted form: your credit card details will be totally unreadable to third parties. We also use only secure connections, as shown by the prefix "https" and the lock symbol that appears in the address bar of the browser. To protect your purchases made by credit card, you will be asked to enter the security code CVV2/CVC2/CID for each order.
We also take the risk of fraud seriously: all credit and debit card payments are subject to validation and authorization by your bank and us.
Our payment department will perform anti-fraud checks before approving the transaction and, for added protection, may contact you for further details before confirming your order.
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What is the security code?
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On Mastercard and Visa cards, the security code is a 3-digit number located on the back of the card near the space reserved for the cardholder's signature. On American Express cards, the security code is located on the front of the card and consists of 4 digits.
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Who should I contact for assistance in the event of a garment defect?
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We are very sorry if you received a defective product and we want to help you solve the problem as quickly as possible.
For products purchased at Moschino stores or authorized resellers, please contact the point of sale where the purchase was made directly.
For online purchases, contact Customer Service as soon as you discover the defect and provide as many details as possible (order number, which item is defective, which is the defect, etc.).
A member of our Customer Service will find a solution and answer your request as soon as possible.
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What does the warranty cover and how long does it last?
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The warranty covers product defects excluding used or improperly treated products; by law, it lasts 24 months from the date of purchase of the product, as shown on the receipt/invoice.