Returns & refunds - EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

INFORMATION NOTICE ON THE RIGHT OF WITHDRAWAL AND RETURN OF FAULTY OR NON-CONFORMING GOOD

 

RIGHTS OF WITHDRAWAL

If you are not satisfied with your purchase for any reason, you can return the products within 15 days from receiving the order.

Upon receipt of the order, you must anyhow wait 24 hours to allow updating the delivery status inside your personal account. Once updating has been carried out, the return option will be enabled.

If you are already registered to the site, you can select the return option directly from your reserved area. If you are not registered, you can request it by clicking link “Non-registered user" shown below.

 

REGISTERED USER     NON-REGISTERED USER

 

RETURN PROCEDURE

If you want to return a product, follow these simple steps:

1. After 24 hours from receiving the order, log in your account hereLogin. Click on section “My Orders” and then on “Return request”. Select the order containing the items that you wish to return or replace, specifying the reason and the request. Please note that, except in cases of return as part of the exercise of the right of withdrawal, you can only return products that are received damaged, defective or wrong;
2. Check your inbox, you will receive an email confirmation of acceptance of your return request containing the UPS courier contacts and the return label, which is also included in the package where you received your order;
3. Place the products in their original package: the products must be returned in the same conditions in which you received them, i.e. in perfect condition, complete with all their elements, unused, with the original packaging and any attached manuals, labels and tags still attached to the product;
4. Apply the pre-printed label you found in the package of your order to the outside of the box containing the products you wish to return, which shows the return number and address of our warehouse.
5. Organize the pick up of the package with the UPS courier, using the contacts sent in the confirmation email to take charge of your return request;
6. Keep the shipping receipt;
7. When the package returns to our warehouse, we will check the condition of the goods to make sure they have been returned intact. Once the check has been completed, we will refund the value of the goods purchased using the same payment method used for the purchase (credit card, prepaid card, PayPal, etc.) or by bank transfer. Any possible decrease in the value of the goods will be charged to you and we will refund only the residual value of the product.

 

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

Under Art. 59 of the Consumer Code, for reasons of hygiene or related to the health of the consumer, the right of withdrawal is expressly excluded for perfumes, as well as underwear and beachwear items to which the anti-use tag and/or the hygienic strip and/or the label have been removed. Underwear and beachwear items must be tried on wearing your own underwear. It is not permitted to remove the applied hygienic strip.
In order to better protect consumers and in compliance with the rules and needs of hygiene and health, if you have removed the anti-use tag, the hygienic strip and/or the label, or if the article is not compliant, we cannot accept returns of these items, which will remain available to the customer at our warehouse, in the same location that will be communicated to the customer by our Customer Care, in the 30 days following the communication of Moschino on the non-acceptance of the return.
After this period (30 days from the communication of Moschino regarding the non-acceptance of the return), if the customer has not confirmed in writing his/her willingness to receive the returned product with shipping costs at his/her own expense or his/her willingness to pick the product directly from the warehouse, Moschino will keep the returned product for another 60 days but, in this case, after this period has passed without the customer communicating his/her willingness to pick / ship at his/her own expense, he/she can no longer request the shipment of the product nor its collection from the warehouse. In the event that such items show signs of use and / or washing, in the reasonable opinion of MOSCHINO, it will not be possible to accept the return and the above procedure will apply, even in these cases.

 

LEGAL WARRANTY OF CONFORMITY -  RETURNING DAMAGED, FAULTY OR WRONG ITEMS

In case of defects and/or non-conformities, you shall be entitled to have the conformity of the product reinstated with repair or replacement of the same, or alternate remedies in the cases expressly foreseen by art. 130 of Legislative Decree no. 206/2005.

If you have received a damaged, non-compliant, faulty or wrong product, you can claim repair or replacement or refund of the article within 2 (two) months from discovering the fault.
Pursuant to European Directive 44/99/EC and art. 128 and subsequent ones of Italian Legislative Decree no. 206/2005 (Consumer’s Code), the products that you have purchased are covered by legal warranty, which covers conformity defects of the products up to 24 (twenty four) months from delivery.

To request a refund, follow the instructions set out in the previous paragraph – “Return request” – indicating as specific reason “Damaged, non-compliant or wrong product” and enclosing one or more images of the item in object, clearly showing the defect.

At end of the procedure, you will receive a confirmation email containing the courier's contact information and  all shipping instructions. The authorization to return the products shall, under no circumstances, infer acknowledgement of the defect or non-conformity; this aspect will be assessed once the products have been returned.

We reserve the right to reimburse the faulty item only after carrying out suitable quality checks, to verify the actual non-conformity of the returned product.
If the product is found defective, we will issue the refund with the same payment method used for purchase (credit card, pre-paid card, PayPal, etc.) or through bank transfer.