Faq

PRODUCTS AND SIZE GUIDE

What is the composition of the garment?
How can I wash the garment?
How do I choose my size?

PURCHASE ONLINE

How can I place an order?
What is a pre-order and how does it work?
What is the promotional code and how does it work?
I have a promotional code, how can I use it?

MY ACCOUNT

How can I register?
Do I need to be registered to purchase from Moschino Online Store?
I forgot my password, what can I do?
How can I change my account details?

NEWSLETTER

How can I subscribe to the newsletter?
How do I unsubscribe from the newsletter?

ORDERS AND SHIPPING

How can I verify that my order has been confirmed?
How can I check the status of my order?
Can I cancel or change my order (add or delete items)?
Delivery Time
What do I do if the parcel has been delivered to a UPS Access Point?
Can I choose the day and/or time of delivery?
What are the shipping costs?
How can I track my order shipment?
Is payment secure?
What is the security code?
Who should I contact for assistance in the event of a garment defect?
What does the warranty cover and how long does it last?

RETURNS AND REFUNDS

How can I make a return?
How can I change my purchase?
Is it possible to return a product to a physical point of sale?
I filled out the return form but I changed my mind and decided to keep the item. What should I do?
How long does it take to receive a refund?
How will I be refunded?
Can I receive a refund on a different card than the one I used for my order?