Faq

PRODUCTS AND SIZE GUIDE

What is the composition of the garment?
How can I wash the garment?
How do I choose my size?

PURCHASE ONLINE

How can I place an order?
What is the promotional code and how does it work?
I have a promotional code, how can I use it?

MY ACCOUNT

How can I register?
Do I need to be registered to purchase from Moschino Online Store?
I forgot my password, what can I do?
How can I change my account details?
How do I delete my account?

NEWSLETTER

How can I subscribe to the newsletter?
How do I unsubscribe from the newsletter?

ORDERS AND SHIPPING

How can I verify that my order has been confirmed?
How can I check the status of my order?
Can I cancel or change my order (add or delete items)?
Delivery Time
What do I do if the parcel has been delivered to a UPS Access Point?
Can I choose the day and/or time of delivery?
What are the shipping costs?
How can I track my order shipment?
More than 24 hours have passed and I have not received the order confirmation email; what should I do?
What are the payment methods available?
Is payment secure?
What is the security code?
Who should I contact for assistance in the event of a garment defect?
What does the warranty cover and how long does it last?

RETURNS AND REFUNDS

How can I make a return?
How can I change my purchase?
Is it possible to return a product to a physical point of sale?
I filled out the return form but I changed my mind and decided to keep the item. What should I do?
How long does it take to receive a refund?
How will I be refunded?
Can I receive a refund on a different card than the one I used for my order?

IMPORTANT INFORMATION - COVID-19

Is it safe to buy on your website?
How long will my order take to arrive?
Does your UPS courier continue to ship normally?
Which address can my order be shipped to?
How long will the pick-up take after making a return?
Is Customer Service still available?